Contact:

Ph: 0402 874 635

Email: info@firelilee.com.au

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Copyright © 2019 Firelilee - All Rights Reserved.

FAQ's

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Standard flat rate shipping of $10 Australia wide for retail customers with orders under 10kg. 

I use Sendle/Fastway couriers - please note there may be additional costs for remote/rural locations, if this does apply I will contact you via email to confirm once your order has been received.

 

If you require express post or same day delivery, please make contact prior to ordering.  

 

For international customers - please contact me directly for a shipping quote prior to placing your order.

Shipping

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I'm happy to arrange collection locally in the Canungra from my retail outlet at Holli Dolli  - please contact me prior to placing your order.  

Local Pick-Up

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We work hard to be a sustainable business and will re-use/re-cycle boxes and packaging from the deliveries we receive when posting our orders so we can do our bit to help the environment. This means the outer packaging may not look brand new but what's inside will more than make up for it!

 

I ask that you re-use/re-cycle the packaging where possible once received.

Sustainability

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Firelilee will replace any items that have been damaged in transit, providing we have been notified on the day the delivery has been received. 

Replacements/refunds/returns will not be issued for change of mind. 

Replacement Items

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Planning an event and would like some unique, custom made candles as decorations or gifts for your guests?

 

I would absolutely love to be part of it and can work in with you to make something really special. You are welcome to select options from my currant range or we can come up with something totally different! 

 

Please complete the contact form on the "contact us" page with your details and the event you are planning and I will be in touch.

Custom Orders

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Most of the candles I sell are available for refill. The containers must be returned already cleaned and ready for refill - in most instances I will have a refill ready for you upon exchange, from another pre-loved container that has been returned on the refill program.

 

If you purchased one of my woodwick candles and are able to save the silver clips that hold the wicks please bring them along too - the more we can reuse the better, every little bit helps to reduce our footprint!

 

I am also happy to refill any bowls/canisters/tins/containers etc that you may already have - please contact me so I can arrange a quote for you. 

 

Please remember that some vessels may not be safe to refill but I will do my best to keep your favourite candles burning away!

 

*For local Canungra customers only, this program is not available through my stockists or via post, you must be able to meet in Canungra to complete the exchange. Please contact me directly via phone/email to arrange. 

Local Refill Program