FAQ's

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Standard flat rate shipping of $10 Australia wide for retail customers with orders under 10kg. 

I use Sendle/Fastway couriers or Australia Post. Please note there may be additional costs for remote/rural locations, if this does apply I will contact you via email to confirm once your order has been received.

 

If you require express post or same day delivery, please make contact prior to ordering.  

 

For international customers - please contact me directly for a shipping quote prior to placing your order.

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Local pickup is only avaialble in Firelilee Boutique - Murwillumbah.

 

31 Wharf St

Murwillumbah NSW 

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We work hard to be a sustainable business and will re-use/re-cycle boxes and packaging from the deliveries we receive when posting our orders so we can do our bit to help the environment. This means the outer packaging may not look brand new but what's inside will more than make up for it!

 

I ask that you re-use/re-cycle the packaging where possible once received.

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Firelilee will replace any items that have been damaged in transit, providing we have been notified on the day the delivery has been received. 

Replacements/refunds/returns will not be issued for change of mind. 

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Planning an event and would like some unique, custom made candles as decorations or gifts for your guests?

 

I would absolutely love to be part of it and can work in with you to make something really special. You are welcome to select options from my currant range or we can come up with something totally different! 

 

Please complete the contact form on the "contact us" page with your details and the event you are planning and I will be in touch.

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