Wholesale Terms and Conditions
All new applicants must be operating as registered businesses in Australia with the intent to on sell our products. Please complete the form on the "apply" page prior to registration. All applications are subject to approval.
Minimum order of $250 AUD per order prior to shipping costs is required.
Payment options are credit card, PayPal, afterpay and direct deposit. If paying by direct deposit - payment must be made in full and cleared in our account prior to the order being dispatched.
Shipping costs are calculated as a flat rate based on weight and area (this will be set up once your account is approved).
Note: The free shipping for orders over $150 banner on our homepage is for retail customers only and not applicable for our wholesale customers.
We currently use Aramex and Star Track for shipping for most wholesale orders - if you have a preference between the two please let us know!
We will replace any items that have been damaged in transit that result in the item being unsellable, providing we have been notified on the day the delivery has been received.
We will require a clear picture of all damaged items plus a picture of the shipping label on the outer box (this allows us to claim on insurance.)
Once the above is received a store credit will be applied to your account and you will be provided with a code to use on your next purchase.
Replacements/refunds/returns will not be issued for change of mind.
Please note we do not replace boxes for the candles due to sweating in transit but you are more than welcome to purchase spare boxes at cost price (please contact us if you would like to purchase additional packaging).
When a new stockist application is received and is within a 30 minute's drive of an existing stockist location, prior to approving the application we will contact our existing stockist first to confirm that they are comfortable with the new shop/location. Their decision will be a serious consideration in the approval process.
We are happy to consider "online only" stockists however please note that if you do move into a physical store, we will need to review your application again to ensure it does not impact any existing "bricks and mortar" stockists.
We have included a Candle Care page on this site which covers some of the most frequently asked questions and useful information to help you in your conversations with customers. This will be updated regularly so please refer back often to stay up to date. We are always here to help as well so please don't hesitate to message/call/email with any questions.